Resume

Omkar Talwalkar

UX Designer

I enjoy taking messy, complicated systems and making them feel effortless for users. Currently designing agentic AI experiences at AT&T's Cricket Wireless, previously led design for Google, FINRA, and Wesco. I blend service design, user research, and AI-powered workflows to ship products that actually move the needle. CS grad turned designer, SCAD-trained, coffee-powered.

Work Experience

Feb 2026 — Present

iVoyant · AT&T Cricket Wireless

User Experience Designer

Designing agentic AI experiences for millions of customers. Collaborating with Technology VP, AI designers, developers, and cross-functional teams (marketing, legal). End-to-end UX research, journey mapping, and high-fidelity Figma prototypes.

Feb 2026 — Present

iVoyant · AT&T Cricket Wireless

User Experience Designer

Jun 2025 — Aug 2025

FINRA · SCADpro

Service & UX Design Manager

Led a team of 9 designers through end-to-end research, strategy, and delivery for a regulated financial domain. Synthesized 700+ data points from 7 research methods. Delivered a strategic solution reducing investor vulnerability by 86%.

Jun 2025 — Aug 2025

FINRA · SCADpro

Service & UX Design Manager

Feb 2023 — Jul 2024

Rahi · Wesco

Analyst - UX Designer

Launched Google's e-commerce portal: 150+ screens, 40+ countries, 900+ products. Cut critical flows 40%, boosted performance 34%. Designed EDI platform and DCGears UK portal. Managed Figma design systems and developer enablement.

Feb 2023 — Jul 2024

Rahi · Wesco

Analyst - UX Designer

Jan 2021 — Apr 2022

IDP Education Ltd

Invigilator - Testing

Managed branch operations (300+ tests/week). Designed end-to-end experiences for new branch integrating offline touchpoints. Trained employees, led teams, and improved service reliability by ~15–20%.

Jan 2021 — Apr 2022

IDP Education Ltd

Invigilator - Testing

Education

MA, Service Design

Savannah College of Art and Design | GPA: 3.66 | 2025

Diploma, UX Design Fundamentals

ImaginXP | Design Quotient Score: 8.1 | 2022

BSc, Computer Science

Shivaji University, Kolhapur | First Class | 2020

Skills

Figma

Design Systems

Agentic AI Design

Service Blueprinting

Journey Mapping

UX Research

Usability Testing

Prototyping

Accessibility (WCAG)

AI Workflows

Agile / Scrum

HTML/CSS/JS

Design Management

Toolkit

FigmaProduct design

FramerWeb design

MiroWhiteboarding

Adobe CCCreative suite

ClaudeAI research & writing

CursorAI code editor

GeminiStoryboarding & Media

ChatGPTAI workflows

VS CodeHTML/CSS/JS

NotionDocumentation

JiraAgile / Scrum

ZapierAutomation

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