57
survey responses
Survey distributed among international students at SCAD.
Course Site is the ultimate template for online course platforms and e-learning websites.
How did it all start?
Problem
Educators and course creators often face challenges when trying to launch their own learning platforms. Many templates lack the flexibility or educational features required to effectively deliver content, engage students, and scale offerings—especially for specialized fields like web design and development.
Without the right tools, managing content, collecting sign-ups, or providing a seamless student experience becomes overwhelming. These limitations not only impact learning outcomes but also hinder the instructor’s ability to grow and maintain a thriving educational business.
Research
CourseSite is the ultimate template for building modern online course platforms and e-learning websites. Crafted specifically for web design and web development educators, CourseSite offers a sleek, professional layout paired with the tools needed to launch high-impact educational content.
Whether you're an independent creator or running a full-scale learning platform, CourseSite simplifies the process of showcasing and managing your courses. Its clean design and user-focused experience make it easy to connect with students and present content in a polished, engaging way.
Three Fold Typology Map
As we layered emotions onto the journey, the pattern felt uncomfortably familiar: calm at the start, panic in the middle, exhaustion at the end. It mirrored the stories I heard in interviews, students were okay until something hurts, then suddenly juggling portals, acronyms, and phone trees. Mapping those spikes made our goal painfully clear, flatten the panic and move more of the journey into the “I know what to do next” zone.
Current State Service Blueprint
When I mapped the current service blueprint, what hit me was how much work the student is doing to glue the system together. Every hand‑off, Sydney to ISSO, ISSO to campus clinic, clinic to insurer, relies on the student to carry information, repeat their story, and chase answers, which means the “service” is really a chain of silos with the student acting as the only integration layer.
Competitor Analysis
I benchmarked Anthem’s Sydney app against three student‑focused competitors. During this review we discovered that one major competitor doesn’t offer a mobile app at all a clear gap in digital support for students and an opportunity for Anthem to differentiate.
Value Pillars
We decided to map our solution across three interconnected value pillars to ensure international students receive comprehensive support, not just in understanding their coverage, but in accessing care and communicating effectively throughout their healthcare journey.
C & T + A & N (Yellow): Simplified Navigation & UX, Guided Workflow
C & T + EC (Orange): AI-powered Chatbot for Queries, Hotline, Cost Estimation Clarity
A & N + EC (Red-Orange): Additional support features
Future State Ecosystem
On the future‑state ecosystem map, what changed for me was who is allowed to move first. Instead of students having to hunt separately for ISSO, Sydney, peers, and providers, the map shows Sydney, ISSO, and the Healthcare Facilitator actively pushing help outward—triage, education, and peer support are now coordinated instead of accidental.
The big shift is that students stop being the “connector node” and become the center of a loop where information, translation, and accountability circulate without them having to chase each piece.
Solution
CourseSite solves this by offering a purpose-built e-learning template that combines intuitive design with powerful functionality. From streamlined course creation to responsive layouts and student-focused features, CourseSite gives educators everything they need to deliver top-tier educational experiences.
With its robust set of tools and modern visual style, CourseSite allows instructors to focus on what matters most—teaching. It’s the go-to solution for creators looking to build a professional, scalable, and engaging online course platform tailored for the next generation of digital learners.
Solution : SCAD Student App
The Healthcare Community is a new section inside the SCAD student app, giving students easy access to peer support. From here, they can ask questions, get help with insurance, and navigate care confidently, all in one place.
Students can request help in their preferred language by booking a peer Language Buddy. The buddy can assist with booking appointments, explaining insurance, or providing live interpretation during doctor visits.
My Learnings
In conclusion, CourseSite is the ultimate solution for educators and creators in web design and development. Its sleek design, comprehensive features, and ease of use make it the perfect platform for building professional and impactful online courses, helping educators connect with their audience and empower the next generation of digital creators.
End of Project